Privacy policy

Effective Date: March 21, 2024
Last Updated: September 17, 2025

Off Line Golf (“Off Line Golf,” “we,” “us,” “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If anything in our Terms of Service conflicts with this Privacy Policy regarding personal information, this Privacy Policy controls. By using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect:

Contact details (name, billing/shipping address, phone number, email).
Financial information (payment method details and transaction history; payments are processed by our payment provider).
Account information (username, password, preferences).
Transaction information (items viewed, carted, purchased, returned, exchanged, or canceled).
Communications (messages you send us, such as support inquiries).
Device & usage information (browser, IP address, network connection, pages viewed, timestamps, approximate location, cookies).

Sources of Information

Directly from you (account creation, checkout, support).
Automatically through your device via cookies and similar technologies.
From service providers (payments, fulfillment, shipping, analytics, hosting, customer support).
From partners or third parties (e.g., marketing platforms), where permitted.

How We Use Your Information

We may use personal information to:

Provide, fulfill, and improve the Services, including order processing, shipping, returns, and customer support.
Facilitate print-on-demand production and fulfillment. We share your name, shipping address, and order details with third-party production partners solely to produce and ship your order.
Personalize your shopping experience (remember preferences, recommend products, tailor content).
Marketing and advertising. If you opt in, we may send promotional emails or SMS (unsubscribe any time). We may also use your information to display relevant online advertising.
Fraud prevention and security (authenticate accounts; detect, prevent, and respond to abuse).
Legal compliance (comply with law, respond to valid requests, enforce our Terms).

Cookies, Analytics, and Advertising

We use cookies and similar technologies for core functionality, analytics, and advertising.

Google Analytics 4 (GA4): helps us analyze site traffic and usage. GA4 collects device and event data; Google may process IP addresses regionally and truncate them.
Meta (Facebook/Instagram) technologies: we use the Meta Pixel and Conversions API (CAPI) to measure site activity and ad effectiveness. These tools may receive event data (e.g., page views; purchases once available) and hashed identifiers, where applicable.

You can manage cookies via your browser settings and—where available—our cookie banner. Some features may not function without certain cookies.

How We Disclose Your Information

We may share personal information with:

Shopify (store host, payments, analytics).
Print-on-demand production and shipping partners (to fulfill orders).
Vendors and service providers (payment processors, hosting/IT, analytics, customer support, email/SMS).
Business and marketing partners (to display or measure advertising, where permitted).
Affiliates or as part of a corporate transaction (e.g., merger, acquisition).
Legal authorities when required by law or to protect rights.

We do not sell personal information for money.

U.S. “Sale/Share” Disclosure (California & similar laws)

We may “share” personal information for cross-context behavioral advertising (for example, through Meta). Where applicable law provides the right to opt out, you can do so via the “Do Not Sell or Share My Personal Information”link in our site footer or by contacting us (see Contact).

EEA/UK Visitors — Legal Bases & Consent

Where required, we process personal data on these bases:

Consent for non-essential cookies/analytics/marketing.
Contract to provide the Services and fulfill orders.
Legitimate interests (e.g., security and essential functionality), balanced against your rights.

You may withdraw consent at any time via the cookie banner.

Retention

Analytics (GA4): retained for 14 months.
Order/account records (when applicable): retained as required for tax, accounting, and legal obligations (typically 2–7 years, depending on jurisdiction).
We may retain information longer to resolve disputes or enforce agreements.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict or object, opt out of certain processing, port data, or withdraw consent.

California residents: rights to know/delete/correct, opt out of sale/share, and limit use of sensitive information.
EEA/UK residents: rights under GDPR, including the right to lodge a complaint with your local authority.

To exercise rights or make a request, contact us (see Contact). We may need to verify your identity.

International Transfers

We are based in the United States. When personal data is transferred internationally, we use appropriate safeguards where required (e.g., Standard Contractual Clauses).

Security

We implement reasonable technical and organizational measures to protect personal information. No method of transmission or storage is 100% secure.

Children’s Privacy

Our Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact club.pro@offlinegolf.cc and we will delete it. (For visitors in the EEA/UK, we do not knowingly collect personal data from children under the applicable age of digital consent—typically 13 to 16—without appropriate consent.)

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